Effective Date: June 16, 2025
Gluon Inc.
At Gluon Inc. (“we”, “us”, or “our”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services — including our website, AI-first marketing platform, and related tools (together, the “Services”).
1. What We Collect
We collect personal data in the following ways:
Account Information: Name, email address, company name, and job title when you create an account or sign up for early access.
Usage Data: IP address, device type, browser, pages visited, and other technical data to help us understand how you use the Services.
Communications: Information you provide when contacting us for support, feedback, or onboarding.
Marketing Preferences: Your choices about receiving product updates and news.
We collect this information directly from you or automatically through cookies and analytics tools.
2. Why We Collect It
We use your data to:
Provide and improve the Services
Personalize your experience
Communicate with you (e.g., onboarding, product updates)
Respond to inquiries or support requests
Maintain platform security and reliability
We rely on your consent, our contract with you, or our legitimate interests to process this data.
3. Cookies and Analytics
We use cookies to:
Understand user behavior on our website
Improve functionality and performance
Deliver relevant content and communications
You can adjust your cookie preferences via your browser settings at any time.
4. Who We Share Data With
We don’t sell your personal information. We may share it with:
Service Providers: For hosting, analytics, customer support, and email delivery (e.g., AWS, analytics platforms).
Legal Compliance: If required by law or to respond to valid legal requests.
Business Events: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
All third parties are required to protect your data and use it only for agreed-upon purposes.
5. Where Data Is Stored
Your information may be processed or stored in Canada, the United States, or other regions where our service providers operate. We ensure your data remains protected in accordance with applicable laws.
6. How Long We Keep Data
We keep your personal data only as long as necessary to fulfill the purposes outlined above or as required by law. You can request deletion of your data at any time.
7. Your Privacy Rights
Under Canadian and Québec privacy laws, you have the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Withdraw consent for marketing
Request deletion, subject to legal limitations
Ask questions or file a complaint
To exercise these rights, contact us at privacy@getgluon.ai
8. Data Security
We take reasonable measures to protect your data, including encryption, access controls, and secure infrastructure. While no system is completely secure, we work hard to minimize risks.
9. Updates to This Policy
We may update this Privacy Policy occasionally. Changes will be posted here with an updated effective date. We’ll notify you if any material changes occur.
10. Contact Us
For privacy-related questions or requests:
📧 support@getgluon.ai
